Return & Warranty Policy

Thank you for choosing an item from our independent site. For your protection, we would like to inform you about our return and warranty policy.

Return Policy

Return Period: You may request a return within 15 days from the date you receive the item. We aim to provide you with sufficient time to inspect the merchandise and ensure that you are satisfied with your purchase.

Return Shipping Charges: Should you need to return an item, the return shipping costs will be the responsibility of the buyer. This policy applies to returns not caused by product quality issues. We appreciate your understanding. Please consider carefully before initiating a return.

Return Process: Please submit your return request through our customer service channel or the online return request system on our independent site within the 15-day return period. Our customer service team will respond promptly upon receipt of your request and guide you through the subsequent steps.
We will process your return and refund request within 48 hours. Once approved, the refund is expected to be credited back to your original payment method within 7–15 business days.

Please ensure that the returned item is in its original condition, including the product itself, original packaging, accessories, and all related documents and labels, without affecting resale quality.

Warranty Policy

Warranty Period: We offer up to 2 years of warranty for items returned beyond the 30-day return period. Calculated from the date of purchase of the merchandise, you can enjoy our professional warranty service for you during these 2 years

Warranty Coverage: Under normal use, if the goods have quality problems, we will provide you with free repair or replacement services. However, the failure caused by human damage, improper use, force majeure and other factors are not covered by the warranty.

Warranty process: When your goods have problems and need warranty, please contact us through the customer service channel of our independent station. Please provide proof of purchase and a detailed description of the fault, our customer service staff will arrange follow-up warranty matters for you. We will process your warranty application as soon as possible to ensure that you can resume normal use of the goods as soon as possible.

We are committed to providing you with a quality shopping experience and after-sales service. If you have any questions or need further assistance, please feel free to contact our customer service team, we will be happy to serve you.